30-Day Money Back Guarantee
Our refund policy does not include Dedicated Server, Domain Registration, Domain Transfers, Domain Privacy, or any addon services such as dedicated IP, SSH, SSL and setup fees. No refunds are available after 30 days.
Accounts cancelled/terminated by JonaHost for violating our Terms of Service do not qualify for the 30-day money back guarantee. For example, if your account is cancelled due to spamming, you will not be given any refund.
To cancel your account you must request it by completing the cancellation form in the Clients Area. Once Completed we will cancel your account Immidiately.
Only first-time accounts are eligible for a refund. Refunds only apply to the money back guarantee. There are no refunds on domain name registrations, dedicated servers, colocation services, service addons, software licenses, administrative fees, support or install fees. Account renewals and recurring payments after the money back guarantee are non-refundable. We will not refund accounts that do not cancel before their next due date. Meaning, while canceling, your last payment made prior to canceling will not be refunded. Client may request a cancellation date that matches the service end date.